How do I return products?
Click here, to get to our return portal and get more infos about how to return.
Can I return my order to a Carhartt WIP Store?
Unfortunately, you can't return your online order to Carhartt WIP Store. Please visit here, for online order return and get more infos about how to return.
When will I receive my reimbursement?
Your refund will be processed within 10 working days of your package being returned. We will send you an email confirming the refund.
Please allow up to 5 working days for the refund to appear in your bank statement.
You will be refunded to the same payment method you used to make the purchase.
Can I return products I have purchased in a store to the Online Shop?
We’re sorry, but it is not possible to accept returns or complaints if the products were not purchased directly from the Carhartt WIP Online Shop Malaysia.
Can I return discounted items?
Unfortunately, all sale and discounted items is consider final sale and cannot be return.
Can I exchange a product for a different product or size?
We’re sorry, but it is not possible to exchange products in the Carhartt WIP Online Shop. Please place a new order.
Return of defective/deficient products
If you are returning an item because of a quality issue, you have 14 days to log your return onto our return portal. Please indicate the reason as being due to a defective item.