How can we help you?
Baskets remain active for 14 days, after which they are erased.
Please refer to our Size Guide, which you will find after the size selection.
We’ll send you a confirmation email after you have placed your order. This email confirms that your order was successfully placed. Do not forget to check you spam box. If you still can't find it please contact our customer service team if you do not receive a confirmation email.
Unfortunately, for technical reasons it is not possible to change or cancel an order.
Unfortunately, it is not possible to change the delivery address after successfully placing an order.
Unfortunately, it is not possible to change or cancel an order after successfully placing an order.
Unfortunately, we do not currently offer gift vouchers.
You can make the payment via Razer Payment gateway which support major visa and master credit cards, debit cards and online fund transfer.
There are several reasons why a payment isn’t accepted. In such a case, it is best to contact your bank, and the error or issue is often quickly rectified. Alternatively, you can try making the payment using another payment method. If more than one or several payment options continue to not work for you, please contact our customer service team.
Yes, you can use debit card to pay your order via Razer Payment gateway.
The amount will be charged once your order is successfully placed. You can find the related transaction between 3 - 5 working days on your credit card statement.
The invoice is attached to the shipping confirmation email previously sent to you. Please do not forget to check your spam folder or junk mail.
All orders ship within Malaysia at a flat rate of RM10. Free shipping for order spend over RM500. Shipping fees will be calculated during checkout.
You will receive your orders within 2 to 4 business days after confirmation of shipment. Please note that during high season and the sale, longer delivery times may occur.
The carrier will make a second delivery attempt or deposit your package at a courier service point close to you where you can pick it up. You can retrieve your package from there within seven working days at a time that is convenient for you. Please note, in order to retrieve your package, you must bring with you a valid form of ID and your shipment tracking number.
We’re sorry if we do not currently ship to your country. We are working on ensuring that this becomes possible in the foreseeable future. Until then, you have the option of using our Store Finder to locate our retail stores or stores which sell our products in your country.
You will be refunded for these missing item(s) to the same payment method you used to make the original purchase. The refund will appear on your bank statement within 7-14 working days.
The shipping confirmation email will include a tracking link, with which you can follow the status of your shipment online.
Click here, to get to our return portal and get more information about how to return.
Unfortunately, you can't return your online order to Carhartt WIP Store. Please visit here, for online order return and get more information about how to return.
Your refund will be processed within 10 working days of your package being returned. We will send you an email confirming the refund.
Please allow up to 5 working days for the refund to appear in your bank statement.
You will be refunded to the same payment method you used to make the purchase.
We’re sorry, but it is not possible to accept returns or complaints if the products were not purchased directly from the Carhartt WIP Online Shop Malaysia.
Unfortunately, all sale and discounted items are considered final sale and cannot be returned.
We’re sorry, but it is not possible to exchange products in the Carhartt WIP Online Shop. Please place a new order.
If you are returning an item because of a quality issue, you have 14 days to log your return onto our return portal. Please indicate the reason as being due to a defective item.
As many of our items are dyed, we recommend that you wash our pieces before wearing them for the first time. Please check the individual washing instructions for each item. This does not apply to our rigid or rinsed denim pieces. Please note that rigid denim items require special care.
This does not apply to rigid / rinsed denim pants.
Please note that untreated and unwashed pants require special care. Denim should be washed as little as possible in order to avoid shrinking and fading. If you purchase these kinds of pants, you should not wash them during the first 9-12 months. If, however, you might need to wash the pants, you will find a few important tips on how to do so under the section, “How should garments be washed”.
Every item of clothing includes a label detailing the particular instructions for care. The recommended temperature on the label should not be exceeded, although It is fine to wash your items at a lower temperature than the one stated. Please note that wool and rigid denim items require special care.
Rigid / rinsed denim:
- Wash inside-out
- Separately from other garments
- Leave for approximately 30 minutes in a bath of cold water with a mild liquid detergent
- Stir gently before finishing the wash in order to remove deposits
- Leave to dry on a clothesline
Please also note that rigid pants bleed out heavily if they are mishandled. This is because we use a natural dye called “Indigo”. You should also keep these pants away from lightly colored objects / furniture / garments. You can leave the pants in normal household vinegar for a few hours to help maintain the color.
Wool:
We recommend washing knitted garments made of wool by hand, since they are also too sensitive for washing machines which have a gentle hand-wash function.
We only use leather sourced as a by-product from farm animals that are reared for their meat. We do not use leather sourced from any endangered species.
We only use down sourced as a by-product from farm animals bred for meat. This means the animals are not plucked alive for the down production.
Our fur trimmings are made using faux fur.
Our sunglasses provide 100% UV protection.
In accordance the the GPSR Regulation (General Product Safety Regulation), we want to ensure that all products comply with applicable safety standards and provide the necessary information on manufacturer addresses and safety instructions.
For those products in our webshop that have specific safety instructions associated to them, please find an overview of potential risks and protective measures linked below:
I036423 - ABC Wall Coat Hanger
I037353 - Blinkerfluid Paper Bag
I037379 - Playing Cards Pendant
I037194 - Gemini Express for Carhartt WIP Carhartt Coffee Espresso Maker
I037186 - Hugging Cats Glass Mug
If you have any further questions, please refer to our contact form.
- Item has been bought online
Unfortunately this is technically not possible. Please be aware that the sale item is consider final sale.
- Different price between the online shop and a Carhartt WIP store
Unfortunately this is technically not possible. As Carhartt WIP stores and our online shop operate independently of each other, we are not able to align the prices. Please note there may be differences in availability and price between Carhartt WIP stores and our online shop.
Unfortunately, sale item is consider final sale and cannot be exchange or return.
Unfortunately, sale item is consider final sale and cannot be exchange or return.
During the sale period, the availability of items changes very quickly. As a result, we are not able to give you more detailed information about this.